Shipping & Delivery

Anonymous Discreet Packaging

  • All packaging is discreet and anonymous, there are no labels, markings, or logos.

Depending on whether the doll has been made, we have two kinds of sex dolls for our customers to choose from. One is ready-to-ship in-stock sex dolls, the other one is made-to-order custom sex dolls.

In-Stock Sex Dolls | 1~7 Business Day Delivery

We pre-made these sex dolls in our factory and ship them to our global warehouse in these countries/areas: US, AU, CA, EU, UK. So no need to wait for produce and a long time shipping. local customers could get then in around 1-7 business days.

You could find all our ready to ship sex dolls here, these product titles are ended with country stock, like US stock, CA Stock, EU stock etc.

  • For US customers - These dolls are pre-made and stored in our LA/Miami warehouse and ready to ship, they will arrive in 3-7 business days after your order is placed.
  • For AU CA EU UK customers - These dolls are pre-made and stored in our  Australia/Canada/Germany/Spain/United Kingdom warehouse and ready to ship, they will arrive in 3-7 business days after your order is placed depends on our location. No extra fee like import duty, VAT, or tax, as we have already paid them :)
  • We offer pick-up service in all our warehouses except Canada, note an ID card or driver’s license is needed for an identity check.

Custom Sex Dolls | Delivery Time = Production Time + Shipping Time

  • Delivery Time = Production Time + Shipping Time
  • Custom Doll Production Time: This is the time it takes for us to produce your custom-made sex dolls: 2-7 business days. Once we finished the doll, we will send over the photo of the finished doll for you to modify. After that, we will ship it out.
    • Note: For the order placed in Chinese Holiday, the production time and shipping time will be longer than ususal: Chinese New Year (2 weeks longer, from Jan 15 - 30), International Labor Day (5 days longer, from May 1-5), Chinese National Day (7 days longer, from October 1-7)
  • Shipping Time
    • Standard Shipping
      Only available for US/EU/UK customers: Ship from our factory directly after the doll is finished, shipped by Ocean Container Ship (US), SINO-EU Freight Train (EU/UK), or SINO-EU Freight Truck (EU/UK), which is cost-effective. This is one factor why we are cheaper than other $1000+ retailers.

       

      to US:
      Free Shipping. First, it will be transported by Ocean Container Ship from our factory in Hong Kong to our courier partner warehouse in Los Angeles, after your package is released by US Customs, we will arrange for local shipping. It will be picked up by FedEx and sent to your address. In short, standard shipping generally takes around 4-5 weeks to arrive.

      to EU:
      Shipping costs $100-$150, depending on the weight of the doll you choose,  with no additional charges such as import tax or VAT. It will take 5-7 weeks around to arrive after your doll was finished. Please note that standard shipping is not available for Switzerland, Norway, and Romania, local customers could choose expedited shipping only.

      Notice – The EU order tracking status will not be updated until the SINO-EU freight train/truck arrives at your local courier station. Therefore, if your tracking status is not been updated in 5 weeks, no worry, it’s fine.

      to UK:
      Shipping costs $120-$150, depending on the weight of the doll you choose,  with no additional charges such as import tax or VAT. It will take 3-4 weeks around to arrive after your doll was finished. No extra fee like VAT or Customs Duty. Please note that for UK customers, mini sex doll is not available due to local laws.

      Notice – The UK order tracking status will not be updated until the SINO-EU freight train/truck arrives at your local courier station. Therefore, if your tracking status is not been updated in 3 weeks, no worry, it’s fine.

      to Other Countries:
      Standard Shipping is Not Available to other countries currently. You need to choose expedited shipping

    • Expedited Shipping
      Available in most countries, take 3 – 7 business days mostly, and cost $350 to $500 for each doll
       depending on the weight. Shipped by UPS/FedEx/DHL.

      For US/Canada, you will get your doll without extra expense.

      For Australia and New Zealand, you will need to pay import duty, and duty rates depending on your local policy. You could contact our online agent to save your duty after placing your order.

      For countries in Europe as well as the UK, you will need to pay the import duty & VAT, duty rates depending on your local policy. You could contact our online agent to save money after placing your order.

      For the rest countries, it depends on your local policy, you could contact our agents to get more info.

  • Note
    • Sometimes, the tracking status in 17track will show as expired, just because the delivery time exceeds 60 days. Other than that, there is no other meaning. So don't worry about your payment and products, they will arrive at your address later.
    • Once your doll is finished, you will receive a real photo of your customized doll. It will be shipped out 24 hours later if all is fine and you will receive a second confirmation email that includes the tracking number.
    • On the rare occasion, an unavoidable delay may occur during the production of your doll, of which we will notify you via email.
    • For the order placed in Chinese New Year Holiday (2 weeks, Jan 15 - 30), International Labor Day (5 days, May 1-5), Chinese National Day (7 days, October 1-7), the production time and shipping time will be longer than ususal.

Shipping Terms Information

 

Shipping Method Country Custom Dolls In-Stock Dolls Accessories Single Extra Head
Standard Shipping US Free, production 2-7 business days + shipping 4-5 weeks Free, 3-7 business days for shipping $20, 5-15 business days for shipping $20, production 2-7 business day + shipping 4-5 weeks
EU $100-$150 (Price includes import duty & VAT), production 2-7 business days + shipping 5-7 weeks (Except Switzerland, Norway, and Romania, we can only deliver these local customers via expedited shipping)
UK $120-$150 (Price includes import duty & VAT), production 2-7 business days + shipping 3-4 weeks (mini doll is not available to UK due to local laws) N/A
AU/CA N/A N/A
Rest N/A N/A N/A
Expedited Shipping US/CA $350-$500, production 2-7 business days + shipping 2-7 business days, no extra expense(Price includes import duty) Priority supply and early shipping N/A $50, production 2-7 business day + shipping 2-7 business day, no extra expense
AU/EU/UK $350-$500, production 2-7 business days + shipping 2-7 business days. Need to clear customs, pay import and sales tax by customers N/A
Rest $350-$500, production 2-7 business days + shipping 2-10 business days. Might need to clear customs, pay import and sales tax by customers N/A N/A

Returns & Refund Policy

Learn more from here.

List Of Countries We Ship

United States, United Kingdom, Canada, United Kingdom, Germany, Sweden, France, Italy, Spain, Australia, Netherlands, Poland, Finland, Denmark, Switzerland, Canada, South Africa, Estonia, Iceland, Ireland, New Zealand, Albania, Andorra, Angola, Antigua & Deps, Armenia, Austria, Russian Federation, Romania,  Bahamas , Barbados, Belgium, Estonia, Greece, Brazil, Belize, Benin, Bhutan, Bosnia Herzegovina, Botswana, Brunei, Bulgaria, Burkina, Burundi, Cambodia, Cameroon, Cape Verde, Central African Rep, Chad, China, Comoros, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Djibouti, Dominica, Dominican Republic, East Timor, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Finland, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Honduras, Hungary, Ireland, Israel, Ivory Coast, Jamaica, Japan, Kenya, Kiribati,, Korea South, Kosovo, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Mali, Malta, Marshall Islands, Mauritania, Mauritius , Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Norway, Palau, Panama, Papua New Guinea, Portugal, Rwanda, St Kitts & Nevis, St Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Sao Tome & Principe, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Solomon Islands, South Sudan, Sri Lanka, Sudan, Swaziland, Taiwan, Tanzania, Togo, Tonga, Turkmenistan, Tuvalu, Uganda, Ukraine, Vanuatu, Vatican City, Zambia, Zimbabwe

List Of Countries We Do Not Ship

India, Indonesia, Maledives, Mexico, Algeria, Azerbaijan, Bahrain, Bangladesh, Egypt, Iran, Iraq, Jordan, Kazakhstan, Kuwait, Lebanon, Libya, Pakistan, Oman, Palestine, Qatar, Saudi Arabia, Somali, Syria, Tajikistan, Tunisia, Uzbekistan, Yemen, Vietnamd2