Frequently Asked Questions

Before You Read

Have questions about our sex dolls and company? Great! We've compiled a list of questions we frequently get asked and provided the answers below.
If you haven’t seen your question on the list feel free to contact us by email (hello@cutesexdoll.com) or ask us directly online live chat customers.


Most typical questions about purchasing at CUTESEXDOLL

Who you are?

CuteSexdoll.com is a fast-growing sex doll company. CuteSexDoll has always been committed to providing quality, luxury but affordable Sex Dolls for everyone who is lonely and desires for sex or companionship. With this original intention and vision, we have been providing our customers with a wide variety of quality dolls to meet their psychological and physical satisfaction.

If you are curious about our history and how we developed, you can visit About Us to find the answer.




How to buy a CUSTOM sex doll at CuteSexDoll?

Our great customer service we'll make it easy and smooth for you in case you have any question and we always try to help our customers finding the best love doll according to their desires.

The process to buy a sex doll is pretty simple:

1. Shopping

Select the model that you prefer. You can do that by visiting our all premium sex dolls collections or best-selling collections and selecting among 600+ sex doll models. Once you see a doll you like, you can
start customizing and selecting your preferences.

2. Checkout

An order confirmation email will be sent after checkout. This is meant to make sure that your order is accurate and your dream doll has been customized according to your desires. Please make sure that you can receive our emails, otherwise, check your SPAM folder and add our email to your contacts. If you don't see our emails, please reach out directly!

We will confirm your payment with our secure payment system and if everything is correct, you will receive a confirmation about your order and we will start making your doll.

3. Doll Dispatching

Once your doll is completed, the factory photo will be sent to your email box. If you are not satisfied for any reason, please give us detailed feedback via email at hello@vsdoll.com or online chat and we will arrange to make corresponding changes. During the manufacturing process, we might send you pictures of your doll in some cases (it will depend on the level of orders in our pipeline).

4. Delivery

24hrs after the confirmation email, the doll will be shipped out. You'll receive an email with the shipping details and tracking number soon. All orders Anonymous Discreet Packaging, and there are no labels, markings, or logos.

5. Receive and Have Fun

After several days you will receive your dream doll and you can start having fun together :)

 

 

How to buy a READY-TO-SHIP sex doll at CuteSexDoll?

Our great customer service we'll make it easy and smooth for you in case you have any question and we always try to help our customers finding the best love doll according to their desires.

The process to buy a ready-to-ship sex doll is pretty simple:

1. Shopping

Select the model that you prefer. You can do that by visiting our all sex dolls warehouse list or best-selling ready-to-ship sex doll collection and selecting among 200+ sex doll models. Once you see a doll you like, you can start select from Standard version or Premium Version.

For the standard version, she comes exactly as pictured with the wig, standard skeleton, built-in vagina, and standing feet.

For the premium version, she comes with more features, including jelly breast, shrugging shoulder skeleton, standing feet, built-in vagina. Additionally, tongue, hanging hook, random extra eyes & wigs are also included within the package.

Here in cutesexdoll.com, we also offer real factory photos and you can check visit our real photo for more information. If you did not find the real pic of the doll you are into, you can also contact our 24/7 customer service via online chat or emails at hello@cutesexdoll.com.

2. Checkout

An order confirmation email will be sent after checkout. This is meant to make sure that your order is accurate and your dream doll has been ready for dispatch and shipment. Please make sure that you can receive our emails, otherwise, check your SPAM folder and add our email to your contacts. If you don't see our emails, please reach our customer service group via online chat or email at hello@cutesexdoll.com.

We will confirm your payment with our secure payment system and if everything is correct!

3. Doll Dispatching

Once your doll is completed, the order information will be automatically sent to the local warehouse and the dispatch process will start immediately . If you are not satisfied for any reason, please give us detailed feedback via email at hello@cutesexdoll.com or online chat and we will investigate on your case and decide what to do next. Please be aware that the working group needs some time to upload the tracking infomation, so there will be a time interval that you receive the tracking number and the actual shipping time. If you have changed mind or wanna cancel the order, please contact us within 12 hours after you receive the order confirmation email. Or, it might be too late to make any changes.

4. Delivery

Your order will be shipped out within 24 hours and normally arrive in 3-7 business days. You'll receive an email with the shipping details and tracking number soon. All orders Anonymous Discreet Packaging, and there are no labels, markings, or logos.

5. Receive and Have Fun

After several days you will receive your dream doll and you can start having fun together :)

 

 

I am concerned about scammers.

We understand that purchasing a sex doll online can be scary and you might have concerns about quality, materials and you ask yourself if you would receive a doll similar to the pictures on that site.

Yes, there are a lot of website like Ali-express and others that will display beautiful dolls for really low prices, and in most cases those can be scammers or you might receive an inflatable doll.

We work with brand names before, like WM Doll, JY Doll, Sanhui Doll. These brand-name doll factories are based in Zhong Shan & Dong Guan. The wholesale price we bought from them is $1000 each. But they ask us to set our retail price at $1799 at least. We can not change the retail price to $1100 or $1200 because of their price policy.

Too many customers said the price is too high. So later, we don't work with these brands; we just work with the brand doll factory. We have the same design, material, artist, and factory, but different prices. There is no need to worry about quality, as we are committed to providing the best doll at the best price!"

Besides, our store is registered and validated by Shopify and we offer secured payment options and encryption SSL in our site. This way we guarantee your safety, privacy and we avoid fraud in our end.

You can also check our real photos and videos on our home page. If you have any other question, please feel free to contact us.

 

 

I don't want anyone know I purchased a doll.

Your privacy is our main goal. All packages are delivered in discreet packaging; additionally, customer details are sealed within our privacy policy.

If you do not want to receive the order at your home, we can always send it to a Fedex/UPS store (US orders) and you can pick it up there at your convenience.



Why do I fail to process payment?

For the failed payment, it might happen due to network issues, you can refresh the page and try again.

We recommend you to use Paypal as payment method, and no Paypal account is required, you can also pay with your Debit/Credit Card. During the checkout process you'll be redirected to Paypal for payment, but you DO NOT NEED to use a Paypal account, just click on "Pay with a debit, credit card or Paypal Credit". You can check this tutorial as a guide to walk through this process: step-by-step guide on how to pay with credit card via Paypal.

If it still doesn't work, we recommend you to change another card and try again.

If the above 2 can't solve the problem, you can email us at hello@cutesexdoll.com or give us a shout on the live chat window, our customer representative will help you all the time.




How can I track my order?

For orders that have not been sent, you can provide with your order number and leave a message here or by email hello@cutesexdoll.com, the staff will reply you with the order status ASAP.

For orders that have already been sent, the tracking number can be found in your orders or emails and you can track the shipping details in 17track/ParcelsApp.

Here is the link:

https://www.17track.net/en

https://parcelsapp.com/

And you can also message us if you need further assistance, and our customer representative will reply with the information you need ASAP.


Product Features

What material are your dolls made of?

We offer high-quality medical TPE dolls. Also, there are silicone dolls or head in this market that you might have learned. For the difference between these two materials you can view our blog here: understand more about TPE & Silicon material.

All our dolls have been sculptured by experience sculptors and created to provide realistic sexual pleasure. Their bodies simulate lifelike vagina, anal, and oral sex openings (Oral sex is only available for TPE head).



Does sex doll have any toxic materials or chemicals?

TPE and silicone dolls do not contain any harmful, toxic or itchy material or chemicals. TPE and Silicone dolls are sterilized and made with similar components as sex toys.



What are the measurements of the doll?

For the doll measurements, can be viewed on the product details page.If you wanna learn more about measurement, you can ask us directly online live chat customers or contact us by email (hello@cutesexdoll.com) .



What's include with a doll?

We prepared 2 types of sex dolls here in CuteSexDoll:

1. Custom Sex Dolls with 20+ add-on features

For Custom Sex Dolls, you can choose the doll head or body shape you like, and 20+ add-on features can be applied as you may like the jelly breast, intelligent moaning/heating system, silicone head, etc . You can refer to thisComplete Guideto get familiar with the whole process of ordering custom sex dolls and how it works. 

2. Pre-made In-stock Ready to Ship Sex Dolls arrive in a 3-7 days

ForReady to Ship Sex Dolls, they are stored in our local warehouse and are ready to ship, she will arrive in 3-7 business days after your order is placed. they are we lanched Defalut & Premium version:Default version:she comes exactly as pictured with thewig, standard skeleton, built-in vagina, and standing feet.Premium version: she comes with more features, includingjelly breast, shrugging shoulder skeleton, standing feet, built-in vagina. Additionally,tongue, hanging hook, random extra eyes & wigsare also included within the package.

If you have any questions, please contact our 24/7 brilliant customer service team without any hesitation via online chat or send email to hello@cutesexdoll.com.




How to use, maintain and repair a CUTESEXDOLL?

You might be confused about how to take care of a doll regardless you are a newbie or sex doll veteran. No worries, we have written a complete guide on HOW TO WASH LOVE DOLLS.

Also, feel free to check our CuteSexDoll User Guide and our brilliant customer service team would be willing to help you if you have any other further questions!



How to Order?

How to buy a sex doll at CUTESEXDOLL?

Our great customer service we'll make it easy and smooth for you in case you have any question and we always try to help our customers finding the best love doll according to their desires.

1. Shopping

Select the model that you prefer. You can do that by visiting our all premium sex dolls collections or best-selling collections and selecting among 600+ sex doll models. Once you see a doll you like, you can
start customizing and selecting your preferences.

2. Checkout

An order confirmation email will be sent after checkout. This is meant to make sure that your order is accurate and your dream doll has been customized according to your desires. Please make sure that you can receive our emails, otherwise, check your SPAM folder and add our email to your contacts. If you don't see our emails, please reach out directly!

We will confirm your payment with our secure payment system and if everything is correct, you will receive a confirmation about your order and we will start making your doll.

3. Doll Dispatching

Once your doll is completed, the factory photo will be sent to your email box. If you are not satisfied for any reason, please give us detailed feedback via email at hello@vsdoll.com or online chat and we will arrange to make corresponding changes. During the manufacturing process, we might send you pictures of your doll in some cases (it will depend on the level of orders in our pipeline).

4. Delivery

24hrs after the confirmation email, the doll will be shipped out. You'll receive an email with the shipping details and tracking number soon. All orders Anonymous Discreet Packaging, and there are no labels, markings, or logos.

5. Receive and Have Fun

After several days you will receive your dream doll and you can start having fun together :)

 

How to buy a READY-TO-SHIP sex doll at CuteSexDoll?

Our great customer service we'll make it easy and smooth for you in case you have any question and we always try to help our customers finding the best love doll according to their desires.

The process to buy a ready-to-ship sex doll is pretty simple:

1. Shopping

Select the model that you prefer. You can do that by visiting our all sex dolls warehouse list or best-selling ready-to-ship sex doll collection and selecting among 200+ sex doll models. Once you see a doll you like, you can start select from Standard version or Premium Version.

For the standard version, she comes exactly as pictured with the wig, standard skeleton, built-in vagina, and standing feet.

For the premium version, she comes with more features, including jelly breast, shrugging shoulder skeleton, standing feet, built-in vagina. Additionally, tongue, hanging hook, random extra eyes & wigs are also included within the package.

Here in cutesexdoll.com, we also offer real factory photos and you can check visit our real photo for more information. If you did not find the real pic of the doll you are into, you can also contact our 24/7 customer service via online chat or emails at hello@cutesexdoll.com.

2. Checkout

An order confirmation email will be sent after checkout. This is meant to make sure that your order is accurate and your dream doll has been ready for dispatch and shipment. Please make sure that you can receive our emails, otherwise, check your SPAM folder and add our email to your contacts. If you don't see our emails, please reach our customer service group via online chat or email at hello@cutesexdoll.com.

We will confirm your payment with our secure payment system and if everything is correct!

3. Doll Dispatching

Once your doll is completed, the order information will be automatically sent to the local warehouse and the dispatch process will start immediately . If you are not satisfied for any reason, please give us detailed feedback via email at hello@cutesexdoll.com or online chat and we will investigate on your case and decide what to do next. Please be aware that the working group needs some time to upload the tracking infomation, so there will be a time interval that you receive the tracking number and the actual shipping time. If you have changed mind or wanna cancel the order, please contact us within 12 hours after you receive the order confirmation email. Or, it might be too late to make any changes

4. Delivery

Your order will be shipped out within 24 hours and normally arrive in 3-7 business days. You'll receive an email with the shipping details and tracking number soon. All orders Anonymous Discreet Packaging, and there are no labels, markings, or logos.

5. Receive and Have Fun

After several days you will receive your dream doll and you can start having fun together :)

 


I am concerned about scammers.

We understand that purchasing a sex doll online can be scary and you might have concerns about quality, materials and you ask yourself if you would receive a doll similar to the pictures on that site.

Yes, there are a lot of website like Ali-express and others that will display beautiful dolls for really low prices, and in most cases those can be scammers or you might receive an inflatable doll.

We work with brand names before, like WM Doll, JY Doll, Sanhui Doll. These brand-name doll factories are based in Zhong Shan & Dong Guan. The wholesale price we bought from them is $1000 each. But they ask us to set our retail price at $1799 at least. We can not change the retail price to $1100 or $1200 because of their price policy.

Too many customers said the price is too high. So later, we don't work with these brands; we just work with the brand doll factory. We have the same design, material, artist, and factory, but different prices. There is no need to worry about quality, as we are committed to providing the best doll at the best price!"

Besides, our store is registered and validated by Shopify and we offer secured payment options and encryption SSL in our site. This way we guarantee your safety, privacy and we avoid fraud in our end.

You can also check our real photos and videos on our home page. If you have any other question, please feel free to contact us.




Why I cannot receive your order confirmation email

After placing your order, make sure that you received an order confirmation email, as our team might ask you to double-check some details. Some email providers might send our emails to the SPAM folder, so please make sure to double-check your SPAM folder and to add our email hello@cutesexdoll.com to your contacts to ensure fluid communication.

Our team will reach out with order status, photos, tracking number, and any questions that they might have, so please make sure that you can read our emails and reply with any information requested by our team.

If you don't receive our emails, please send us a note directly to
hello@cutesexdoll.com or talk to our team via chat, we will always be there to help you handle all the issues.




Shipping and Delivery

What is the shipping and delivery process?

We know that waiting is painful and boring, here we provide 2 delivery methods, that is standard shipping which takes several weeks depending on your destination and expedited shipping within 3-7 days.

Please check our Shipping & Delivery for detailed information.




When will I receive my doll after placing my order?

Basically, the ETA is depended on your country and shipping address.

For Custom Sex Dolls, the total time involve production time and delivery time. Please check our Shipping and Delivery page for the accurate and detailed infomation.

For Ready-to-ship Sex Dolls, after our sex dolls are packed, they will be delivered to the local carrier (FedEx / UPS, etc), and they will deliver the dolls ASAP. Under normal circumstances,  it will take 3-7 working days for delivery, time may vary depending on the distance of your address from the warehouse.




Do you ship the sex dolls everywhere?

We ship our products worldwide, however there might be some restrictions in certain countries.

In some countries extra import taxes might apply sometimes in case there is a customs inpsection (e.g. Canada, Europe, some countries in South America). Please reach out to us via online chat or email at hello@cutesexdoll.com if you have any question.

If you wanna know more about the country’s policies, please read this article ARE SEX DOLLS LEGAL IN MY COUNTRY?




Do you offer anonymous discreet packaging?

All packaging is discreet, there are no labels, markings, or logos.

Your privacy is our main goal. All packages are delivered in discreet packaging; additionally, customer details are sealed within our privacy policy. 

If you do not want to receive the order at your home, we can always send it to a Fedex/UPS store (US orders) and you can pick it up there at your convenience.




I don't want to receive my order at home.

You just need to tell us the address or any other location or a UPS/Fedex store and we will ship your order there, so you can swing by and pick it there at your convenience.

 

 

Payment Methods

How can I pay? Can I use Credit Card?

We use Paypal as our payment platform, but no Paypal account is required, you can also pay with your Debit/Credit Card. During the checkout process you'll be redirected to Paypal for payment, but you DO NOT NEED to use a Paypal account, just click on "Pay with a debit, Credit Card or Paypal Credit".

You can check this tutorial as a guide to walk through this process: step-by-step guide on how to pay with credit card via Paypal.





I am about to spend more than $1000, is it safe?

Security is one of our mail core values and in order to guarantee that our website is SSL Encryted , our back end system is protected by Shopify, and we use Shopify Secured and Paypal to guarantee your privacy and safety.

We also protect ourselves against fraud transactions using risk models, and we won’t process your order until we can confirm that your payment information is legit and accurate.  With all this systems in place we make sure that you and us are both safe.




Cancel and Return

I wanna cancel my order.

Sex Doll products that are offered for sale via CuteSexDoll.com are made-to-order for each Buyer. Accordingly, the following applies to refunds and returns for any Products purchased by a Buyer:

*Customers may cancel their orders within 24 hours of placing the order.

*After the 24-hour window, our factory will start producing your doll, if you still wanna cancel it,  it will be subject to a Seller’s restocking fee (“ Restocking Fee”) of 50% from the value of the Product order. CuteSexDoll will provide to Buyer a refund of funds paid minus the Restocking Fee to the Buyer’s original payment method and other fees may apply such as design, mold material, processing, makeup and transaction fees.

*After shipped out order cancellation is not possible.

Note: Ready To Ship Dolls ship out immediately upon order placement and there is a certain time interval for the tracking number to be uploaded therefore cannot be canceled after the order is placed.  The cancel policy does not apply to "Ready to Ship" Dolls listed here.

If you have any questions during the production process or want to propose changes or upgrades, please contact our customer service first via online chat or email at hello@cutesexdoll.com for a confirmation.



Cancel and Return

Please check our Cancel and Return page for more information.